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Troubleshooting Clock Problems

Clock stops after running a few hours or even minutes:

If at first the clock stops after a few minutes, repeat the procedure to start your clockPlace your hand on the side of the pendulum disk and move it to the far left and release. Your clock is fitted with an automatic beat adjustment, and the exaggerated swing is setting the beat or balance. Also -

Ensure that the clock stands/hangs level.

If the minute hand is in the last quarter before the hour: move it manually to the hour and allow the clock to strike the complete chime at the hour.

If, after following the above pointers and moving the pendulum to the far left of centre, the clock still fails to start:

Readjust the balance manually by-
  • Unhooking the weights on the left and right and the pendulum. Wall clocks - unhook the pendulum only: Push the pendulum guide/hanger gently either to the left or the right in the line of swing into the resistance until it moves freely and evenly. This procedure sets the movement in balance and may have to be repeated several times before balance is achieved. Once the hanger moves freely and evenly, and the tick-tock sounds even, use your finger to stop it and hook the pendulum to the hanger.
  • Activate the pendulum by giving it a slight push at the bottom in the line of swing just enough to set the mechanism in motion. Elaborate manual swinging will upset the balance again. If the "tick-tock" sound is even (Note: You may add some extra weight on the middle weight by pushing down on it with a finger, thereby increasing the volume of the "tick-tock" sound.) your balance is set and your clock will run for 8 days before it needs rewinding.
Clock doesn’t chime:

Clocks featuring a "Night shut off" facility: If your clock doesn’t chime when the night shut off is activated and you are in day time, your clock is in night time. Shift the clock to Silent again and move the minute hand on through night time, to the correct time.

Ensure that the clock is not on Silent or in between melody selections.

Ensure that all the packing material is removed from the gong rods.

Ensure that the hammers correspond each to its gong rod. If not, you may simply bend the hammer arm in the desired direction.

WALL CLOCK: If your wall clock is weight driven and plays the Westminster melody: You will most likely find that the last three hammers are retracted and don’t play along. Simply push all three forward, simultaneously, until they touch the gong rods and release. They will chime a few times and will now play along.

Quarterly Chimes do not correlate with time indicated:

Move the minute hand until the mechanism chimes an hour. Make a note of the time chimed.

Now, be careful not to scratch the hands or the dial. Unscrew the nut that holds the hands together. Remove both hands from the dial.

Place both hands back immediately to indicate the time chimed by the mechanism. Now the minute hand can be moved clockwise to indicate real the time.

Ensure that the clock is on Silent if the minute hand is moved past the quarter hours without waiting for it to chime fully.

Always move the minute hand clockwise.

Hours don’t correspond to real time

You may move the hour hand clockwise or anti clockwise to correspond with the hours chimed. Now reset the time by shifting the clock to Silent, and moving the minute hand on.

Chimes sound false or soft:

Gong rod movements:

If the chimes sound false you may check to see if each hammer strikes its corresponding gong rod, and if the hammer is a millimeter of two away from the gong rod when it is not chiming. If not, either the hammers or the gong rods may be bent to ensure that the hammers strike the gongs well in the centre and don’t touch each other or the gong rods in rest.

Please note that there is no volume control on these mechanical movements.

9 Tubular Bell movements:

The clarity of sound is determined by the distance between the hammer and the tube. This can be adjusted by turning the thumb screw in or out, so lengthening or shortening the nylon string that is attached to the back of the hammer.

The volume can also be adjusted on these movements by turning the volume screw on the bottom of the spring arm

NB: If the tension is too strong on either of the above nuts, the hammers will be inhibited from moving.

The moon dial is stuck-Don’t use force!

Allow the clock to run for 4 hours, as the gears linking the moon dial to the movement are engaged. Once the gear disengages you will be able to move the moon dial.

Also see if the click spring rests on the teeth of the moon dial. If not, pull it back a few centimetres and release, it will spring into alignment unto the ragged teeth of the moon dial

Clock gains or loses time:

Adjust setting the nut as indicated above, under Adjusting clock for accuracy

Do this once a day at roughly the same time and then readjust the minute hand to indicate real time.

The setting nut may be turned quite a few times at the outset-as many as 20-30 “wrist turns”. Being a mechanical clock you’ve got the law of physics on you side: A longer pendulum swings slower or further than a shorter pendulum and this has direct bearing on the speed of the clock-no exceptions in this case.

You are welcome to contact us for further assistance.