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Terms and Conditions

Quoted Price:

The quoted price on our website includes VAT, but excludes transport to your preferred room.
Full imports: On enquiry, we will source the latest and best shipping quote for you on fully imported products.
The prices on the website may change without notice.

Terms of payment:

Payment in Advance keeps our relationship uncomplicated. We therefore require full payment of the invoice before we order a product from abroad or deliver one available from us.
Ownership of any product rests with Holtzhausen Clocks Watches and Music Boxes until paid in full.
Any disputes will be settled in the Magisterial District of the seller, Tick Tock Time cc/ta Holtzhausen Limited Edition Clocks.

Best Price for this product:

If you find any of our products on this website (not something similar but the exact same product, delivery and charges to your RSA address included), cheaper somewhere else (auctions, sales, liquidations, specials, out of stock, non-verifiable prices, errors and second hand products excluded), before you buy from us, we will do our best to beat the said price.

We dare to offer our customers this pledge because we pride ourselves in small and reasonable margins that keep outstanding products within reach.

Money back guarantee:

If, as a customer of ours you are dissatisfied with our service, we will repay your money already paid towards purchasing this product from us.
If the product is already en route or in the possession of the customer/purchaser/recipient, we will request that it be sent back to us first, before any money is reimbursed to the customer/purchaser/recipient. In this case we will only entertain money back or returns within 7 days of delivery; we may charge you for return transport costs.

Product Returns:

If you are dissatisfied with a product received from us, you may return it for another product or reimbursement within 7 days of receiving the product, if you notified us via e-mail within 24 hours of delivery. You may return the product to us as long as it is in the original packing, and in the same condition as received - showroom ready. We may charge you for return transport fees. Once we receive the product in the abovementioned condition, we will reimburse you.

Custom made products and Imports exceptions to the above:

If a product was custom made or imported specifically for a client we will only entertain a request for reimbursement and/or accept a product returned if the complaint arises from the product malfunctioning due to factory faults or damage during delivery. Again, notify us via e-mail within 24 hours.


We guarantee safe delivery of your clock as ordered to your room of preference. Please contact us via e-mail within 24 hours of delivery if you suspect damage of your purchase during transport.

Limited Warranty:

All the products in our online clock shop carry a limited warranty of 2-years.
Holtzhausen Clocks and Music Boxes warrants to the original purchaser or recipient that the product is free from defects in material and workmanship under normal use and service for a period of 2 years from the date of purchase. Holtzhausen Clocks and Music Boxes obligation under this warranty shall be limited to repairing the product with new or renewed components, or, in its discretion, replacing it with a new or renewed product. This warranty does not include damage to the product or components resulting from abuse, accident, alteration, climatic or environmental conditions, damage beyond normal use, mishandling, misuse, or unauthorized repair.


Holtzhausen Clocks and Music Boxes will not be held liable for any direct, indirect or related injury or loss to the original purchaser or recipient or any other person or animal related or unrelated to such a person, persons or legal entity, resulting from contact with any of our products or parts thereof whatsoever.